Technical service

We know very well that good reputation is the cornerstone of a foothold in the market, and the ability to provide timely and professional after-sales service is of course an important part of building a good corporate reputation. In the past 20 years of development, we have always regarded improving after-sales service level and capability as an important part of building the core competitiveness of enterprises. Even in the initial stage of the company, when various resources are extremely scarce, we have never stopped this effort. Through years of cultivation, accumulation and efforts, the awareness of paying attention to service, service level and ability improvement has been integrated into the blood of our enterprise and become one of our enterprise's codes of conduct.

The willingness to provide quality service does not mean the ability and level of service. How to provide services to users, what services to provide, and what service capabilities to have, all of which must be considered and solved. We have established perfect after-sales service procedures and processes. There are complete system arrangements for service personnel's skill training, work with certificates, knowledge update, etc.

Due to the particularity of the thermal spraying industry, complete after-sales service should cover equipment maintenance, operation and daily maintenance skill training and process technical support. For equipment maintenance, we require that the equipment maintenance engineer must undergo strict and complete training from the original manufacturer, and be authorized to work after passing the examination. For user operators, we have set up complete training courses and assessment standards to ensure that users can correctly operate and use the equipment. For technical support, this is our special concern, and it is also an important part that differentiates us from other competitors. In order to provide effective coating technology support to users, we have made full preparations for hardware configuration and established a coating technology and process R&D team composed of coating engineers and coating performance testing engineers. It can provide users with effective technical support services such as coating application research and development, coating process research and development, coating fault diagnosis, coating performance evaluation, etc.

In the past two decades, what we have done has been accepted and recognized by friends in the Chinese thermal spraying industry. We have also grown into a supplier of thermal spraying equipment and materials with a large number of customers and a wide range of services in the Chinese thermal spraying market.

We have been sparing no effort in improving our service capacity. We hire good employees and provide sufficient training opportunities for employees. Because we know that we have the will to serve but not the ability to serve, and providing excellent service is just empty talk. It is gratifying and proud that, after years of accumulation, our current service awareness, service level and ability have been fully recognized and accepted by friends in the thermal spraying industry and are trustworthy.

General Manager Email: ZGLi@AMStechn.COM